Privacy Policy

Phomemo Privacy Policy

Phomemo Privacy Policy was last updated on July 25, 2024.

Your privacy is important to Phomemo. So, we've developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your personal data.

In addition to this Privacy Policy, we provide data and privacy information embedded in our products and on certain features that ask to use your personal data, linked to our Data & Privacy Icon.

You can review this information before enabling these features—either in the Settings of those features and/or online at https://eu.phomemo.com/policies/privacy-policy. Please take a moment to familiarize yourself with our privacy practices and contact us if you have any questions.

What personal data do we collect?

Personal data is any information that identifies you or could be used to identify you, such as your name, contact details, and purchase history.

This website collects and uses personal data for the following reasons:

• For administrative and management purposes: We may use and retain your personal data, including your purchase history, for administrative purposes. This includes, for example, accounting and billing, auditing, checking credit or other payment cards, fraud prevention, and system testing, as well as maintenance and development.

• To send you status updates and service notifications.

• To carry out marketing activities and keep you updated about Phomemo products.

• To improve our websites, products, and services: We may monitor how you and other customers use our website to identify opportunities for improving your user experience.

How do we collect information?

We collect information on our website, through our advertisements, and through our emails and other communications and interactions with you. We receive information directly from you when you provide it to us, and we also receive information about you from third-party sources, including automatically collected information (see below) and information we receive from publicly available sources. We collect and receive:

• User-Provided Information: We collect information that you provide to us when you sign up for our newsletter or email lists, enter sweepstakes and promotions, complete a survey, send us an email or letter by mail, enter into a business relationship with us, or speak with us by phone.

• Information from Social Media: If you interact with us through social media, we may collect information about you. If you post information or otherwise interact with us via social media websites, social media platform plug-ins, or other applications we use, we may collect or receive information you provide or that is automatically collected by the social media platform. Information you post on social media platforms may become public depending on your account settings. Information collected by social media platforms when you interact with their services is subject to the respective privacy policies of the social media platforms. For more information on how to adjust your privacy settings and how third-party social media websites handle your personal data, please refer to their privacy policies. We are present on Facebook, Twitter, Instagram, YouTube, Snapchat, and Pinterest.

• Information from Third Parties: We receive personal data from:

  • (a) Third-party service providers we use to perform business functions on our behalf (including, but not limited to, web hosts, email service providers, analytics companies, and advertising networks);

  • (b) Marketing affiliates with whom we partner to build and maintain relationships with consumers interested in Phomemo products;

  • (c) Brand licensees with whom we have a relationship where they may develop, manufacture, market, and/or sell Phomemo products, depending on the nature of the relationship;

  • (d) Other third-party partners with whom we collaborate to supplement or enhance our information. We may also collect information from publicly available sources.

• Information collected using automated collection methods / cookies: When you use our website, read our emails, interact with our advertisements and other online content, interact with us on social media platforms, or otherwise contact us via a computer or mobile device, we and our third-party partners automatically collect data. This information is typically collected through a variety of technologies, including cookies, web beacons, location-determination technologies, social media widgets, and similar technologies (collectively, "automated collection methods").

How do we use your personal data?

The following describes how we use the personal data we collect and receive from other sources. Automatically collected information and other personal data may be combined with other information we collect directly from you or that we receive from other sources, and used for the purposes described below.

• To provide you with services.

• To provide you with the website and its functionalities.

• To provide services you requested: For example, if you sign up for our newsletter, we will use the information you provide to send you our newsletter.

• To respond to your inquiries: If you contact us with a question or request, we will use your information to respond to your request. For example, if you contact us via email with a question, we will use the information in that email and the email address you used to contact us to respond to you.

• To provide you with location-specific services: If you choose to share your location data with us, we may use this information to tailor options, functionalities, or offers to your location. We may also use your IP address to determine your general location, which may also be used to tailor offers to you.

• To offer and conduct promotions and sweepstakes.

• To perform data analysis to support our website and business: Typically, these analyses are performed using aggregated or otherwise anonymized data. We use information, including automatically collected information via automated collection methods, to manage and improve our website and business. For example, we use this information for the following purposes:

  • Managing our business needs, such as monitoring, analyzing, and improving the services and the performance and functionality of the website. For example, we analyze website user behavior and conduct research and analysis on how you and other users use our website.

  • Risk management and protection of the website: We use data to better protect our services, our website, and you by helping to detect and prevent fraud and misuse of the website and our services.

  • Tailoring advertisements to your presumed interests: For more information on interest-based advertising, please refer to the "Which analytics and partners for interest-based advertising do we use?" section below.

  • Developing new products, services, and offers.

How do we share your personal data?

We do not share your personal data with third parties, except in the situations described below.

• Our Affiliates: We may share your personal data with our affiliates, which for the purposes of this Privacy Policy include our wholly-owned subsidiaries. We require these companies to use your personal data in a manner consistent with this Privacy Policy.

• Our Third-Party Partners: We may share your information with the categories of third parties listed below:

  • (a) Third-party service providers: We may share personal data with third parties who perform business services for us or on our behalf.

  • (b) Brand partners: We may share your personal data with our brand partners, typically our brand licensees. These third parties act as independent controllers and are responsible for their own compliance with data protection laws. For more information about brand partners with whom we may share your personal data, and information about their practices.

• Mergers or Business Transactions: As our business evolves, we may enter into mergers, acquisitions, joint ventures, asset sales, reorganizations, divestitures, dissolutions, bankruptcies, liquidations, or other types of business transactions. In these types of transactions, users' personal data may be shared, sold, or transferred and subsequently used by third parties. If personal data is shared, sold, or transferred as part of one of these transactions, its use will remain subject to the terms of this Privacy Policy (unless you agree otherwise).

• Legal Protection: We may be required to disclose personal data to law enforcement, government agencies, courts, government regulatory bodies, our legal advisors, or other third parties if required or permitted by applicable law and we believe that disclosure is necessary or required to:

  • Comply with applicable law, regulations, legal process, or enforceable governmental orders;

  • Enforce our Terms and Conditions (T&Cs) or other policies, contracts, or agreements;

  • Detect, prevent, or otherwise address fraud, security, or technical issues; or protect the rights, property, or safety of eu.phomemo.com, our owners, service providers, licensees, users, or others. This may include exchanging information with other companies and organizations for fraud protection and credit risk reduction.

• With your consent: Unless otherwise provided for in this Privacy Policy, you will be notified before personal data is shared with third parties, and you will have the option to choose whether to share your personal data for that purpose.

Use by third-party partners included

• Cookies: These are small text files that many websites automatically download to a user's computer or other device when they browse online. Cookies are often used to collect standard internet log data and visitor behavior information. We use cookies to enhance website functionality, personalize content and ads, provide social media features, gather information about the use of our website, and analyze our website traffic. We also share information about your use of our website with brand licensees. The browser cookies used by our website may include both session cookies and persistent cookies, which remain on your computer or other device after your browsing session ends.

• Web beacons or tags: Small images embedded in websites or emails that send information about your computer, tablet, phone, or other device when you visit our website or open an email we send.

• Website log files: These are automatically generated by us or our service providers when you access and use our website.

• Flash Cookies: Also known as Local Shared Objects, which process more complex information than a browser cookie and can share information across different browser types you have installed on your device.

• Scripting Languages: Such as JavaScript, which Google Analytics uses to transmit information about website visitors to Google's servers. This includes the specific web pages being viewed, technical information about the visitor's computer (e.g., whether using a Windows or Mac system, desktop or mobile device), how they arrived at the website, and how they navigated through the pages.

How long do we retain your personal data?

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is permitted or required by law. Under certain circumstances, we may retain your personal data for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal data or interactions.

How secure is my information?

Phomemo has implemented reasonable physical, technical, and administrative security standards designed to protect personal data from loss, misuse, unauthorized access, alteration, or destruction. While we take reasonable steps to protect personal data, no procedure is 100% secure, and we do not guarantee the security of information. Failures, attacks, human error, system failures, unauthorized use or other factors may compromise the security of user data at any time. You must protect yourself against unauthorized access to your computer and your important information. We strongly recommend logging out each time you finish using a shared computer.

Do we collect data from children?

Our website is not aimed at children under 16 years of age and is not intended for their use. Individuals under the age of 16 are not permitted to provide any personal data to the Website, and we do not knowingly solicit or collect personal data from individuals under the age of 16. If you are under 16, do not use this Website, do not sign up for our newsletter, and do not provide any information about yourself to us, including, but not limited to, your name, email address, postal address, or location. If you are a parent or guardian and believe that your child under the age of 16 has submitted personal data to us in connection with the Website or otherwise, please email us at eusupport@phomemo.com so that we can take steps to delete the personal data in accordance with applicable laws.

Our Blog

Should you choose to add a comment to any posts we have published on our blog, the name and email address you enter with your comment will be saved to this website's database, along with your computer's IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third-party data processors detailed below. Only your name will be shown on the publicly visible website.

Your comment and its associated personal data will remain on this website until we see fit to either:

• (a) remove the comment or

• (b) remove the blog post.

Should you wish to have the comment and its associated personal data deleted, please email us at eusupport@phomemo.com using the email address you commented with.

If you are under 16 years of age, you MUST obtain parental consent before posting a comment on our blog.

📝 NOTE: You should avoid entering personally identifiable information into the actual comment field of any blog comments you submit on this website.

Payment Information

When you purchase our products over the internet, your web browser connects with the Website using a secure socket layer (SSL). SSL is the industry-standard protocol for encryption over the internet.

All your personal data is encrypted while it is transmitted over the internet to and from this Website. When information is encrypted, it is scrambled between your computer and our server. The information is not unscrambled until it safely reaches us. This is fast and secure and ensures that your personal data cannot be read by anyone else.

Data Breaches

We will report any unlawful data breach of this website's database or the databases of any of our third-party data processors to all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

The existence of automated decision-making, including profiling

Phomemo does not make decisions involving the use of algorithms or profiling that significantly affect you.

Integrity and Retention of Personal Data

Phomemo makes it easy for you to keep your personal data accurate, complete, and up to date. We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy and our service-specific privacy summaries. When evaluating these periods, we carefully examine whether we need to collect personal data at all and if we do, we only retain it for the shortest possible period to achieve the purpose of collection unless a longer retention period is required by law.

Other

It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Phomemo to disclose your personal data. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you, but only if there is a lawful basis for doing so, if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. This could include providing information to public or governmental authorities. Additionally, in the event of a reorganization, merger, or sale, we may transfer any and all personal data we collect to the relevant third party.

Our Company-wide Commitment to Your Privacy

To make sure your personal data is secure, we communicate our privacy and security guidelines to Phomemo employees and strictly enforce privacy safeguards within the company.

Changes to Our Privacy Policy

This Privacy Policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the changelog below.

Contact forms and email links

Should you choose to contact us using the contact form on our "Contact" page or an email link such as this one, the data you supply will not be stored by this website or passed to/processed by any of the third-party data processors defined in this Privacy Policy.

Additional Information & How to Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

• Email to: eusupport@phomemo.com

• Facebook: PhomemoPlus

• Write to us at: Phomemo