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1. Download the Labelife app from the Google Play Store or the Apple App Store.

2. Turn on the printer and the Bluetooth function on your smartphone.
Ensure that the printer and smartphone are within a range of less than 3 meters.
Android 11 and older: Enable GPS location permission for Bluetooth.
Android 12 and newer: Enable the "Nearby devices" permission (Relative Position Authorization).
Detailed instructions for Android / Guide for Android 12

3. Connect the printer exclusively via the Labelife app and not through your smartphone's Bluetooth settings.

4. Troubleshooting steps:
Uninstall the Labelife app and reinstall it.
Restart both the printer and your smartphone.
Try connecting via the Labelife app on a different smartphone.
Video tutorial

1. Ensure that you are using thermal labels and that they are inserted with the printable side facing up.

2. You can check whether your labels are heat-sensitive on the respective product page. All labels sold by us are thermal labels.

3. Make sure you are using the original power adapter (24V / 2.5A).

4. Try restoring the factory settings and restarting the printer several times:
A. Insert the label straight and flat. While the printer is in standby mode, press and hold the Feed Button for about 10 seconds.
B. Release the Feed Button as soon as the blue light has flashed 4 times.
Video tutorial: https://youtu.be/pSKrug3TCYQ

5. Print the test page manually: Press and hold the Feed Button until the blue light flashes once, then release it.
Video tutorial: https://www.youtube.com/watch?v=8PeTnYJd-Kg

1. Open the cover and clean the print head and the platen roller with an alcohol wipe (you can use a cloth with 70% alcohol).
Video tutorial

2. Try reducing the print speed (3) and the darkness (12) to see if the print quality improves.
For Mac:
① In the preview, select the "Printer Functions" option.
② Change the darkness under "Darkness".
③ Change the speed under "Print Speed".
For Windows:
① Open "Devices and Printers" -> Click on "Printer" -> Select "Printer Preferences".
② Adjust the speed under "Print Speed".
③ Adjust the darkness under "Print density".

3. Please try printing with other white labels to see if the print sharpness is better.

1. Check if the driver is connected correctly. Check all cable connections and plug them in again to ensure everything is connected properly.

2. Check the function of the power supply by observing whether the indicator light is off. If you have another 24V-2.5A power supply, test it with that to see if it resolves the issue.

3. Reduce the print darkness to 2–6 and the print speed to 3–5 before printing again.

For Mac:
① In the preview, select the "Printer Functions" option.
② Adjust the print darkness under "Darkness".
③ Adjust the speed under "Print Speed".

For Windows:
① Open "Devices and Printers" -> Click on the label printer -> Select "Printer Preferences".
② Adjust the speed under "Print Speed".
③ Adjust the print darkness under "Darkness".

For smartphones:
① Open the "Labelife" app -> Click on "Print".
② Adjust the speed under "Print Speed".
③ Adjust the print darkness under "Print Quality".

Should the problem persist, please provide us with the following information:
A. Photos or videos of the power connection and the printing process.
B. The serial number of the printer (starting with "Q").
C. Your PC model and the version of your operating system.
D. Your order number as well as the date of purchase and the sales platform.

1. Please reset the device to factory settings:
A. Insert the labels, ensuring they are straight and flat. Press and hold the Feed Button for about 10 seconds while the printer is in standby mode.
B. Release the Feed Button after the blue light has flashed four times.
Video tutorial:

2. Perform the automatic label identification (for labels with gaps):
A. Insert the labels, ensuring they are straight and flat. Press and hold the Feed Button for about 6 seconds while the printer is in standby mode.
B. Release the Feed Button after the blue light has flashed twice.
Video tutorial:

3. Please ensure that you are using the original 24V-2.5A power adapter.

4. Reduce the print density to 2–6 and the speed to 3–5 before printing again.

5. Print the test page manually.
Press and hold the Feed Button until the blue light flashes once, then release it. A test page will be printed. If it looks good, print the label.
Video tutorial:

1. Open the cover and clean the print head and the platen roller with an alcohol wipe (any wipe with 70% alcohol content is suitable).
For information on cleaning, please see the video tutorial:

2. Wait 2–3 minutes for the components to dry, close the cover, and... turn the label printer back on.
NOTE: Press the cover down firmly to ensure it is completely closed.

3. Please rotate the platen roller manually to check if it is working. Press the feed button (on top of the printer cover) to test if the labels are being fed through.

4. Ensure that you are using the original power adapter.

5. Print the test page. Press and hold the feed button until the blue light flashes once, then release it.
Video instructions

1. Before installing the driver, ensure that the printer is connected to the computer using the included cable. Then, proceed with the printer installation. Here is the link to the driver:
https://labelife.net/#/pm246s

For installation, you can watch the following video:
For Mac:
https://www.youtube.com/watch?v=jZiS-Q1gkG8
For Windows:
https://www.youtube.com/watch?v=tLJ1EbJTLnQ&list=PL3

2. Install our editing software "Labelife" via the following link:
https://www.labelife.net/#/download

1. Delete the previously installed driver files.

2. Follow the steps below to reinstall the driver:
Disconnect the printer from the computer and reconnect it.

3. Before installing the driver, ensure that the printer is connected to the computer using the appropriate cable. Then, proceed with the printer installation. Here is the link to the driver:
https://labelife.net/#/pm246s

4. You can watch the following video for the installation:
For Mac:
https://www.youtube.com/watch?v=jZiS-Q1gkG8
For Windows:
https://www.youtube.com/watch?v=tLJ1EbJTLnQ&list=PL3

5. Install our editing software "Labelife" via the following link:
https://www.labelife.net/#/download

Falls Sie das Problem weiterhin nicht lösen können, stellen Sie uns bitte folgende Informationen zur Verfügung:
1. Fotos oder Videos des Druckvorgangs der Testseite sowie der von Ihnen beschriebenen Situation.
2. Ein Foto des Netzteils, auf dem die technischen Daten erkennbar sind.
3. Die Seriennummer des Druckers (beginnend mit „Q“).
4. Ihre Bestellnummer und das Kaufdatum.
5. Ihre Rückmeldung wird zur Analyse an unsere Techniker weitergeleitet.

1. Ensure that Bluetooth is enabled in the "Quick Settings" or "Control Center" of your smartphone, then connect the printer via the app (e.g., "Main Printer").

2. Make sure you have granted all necessary permissions when downloading and installing the app; if not, please enable them in your smartphone's "Settings".

3. If the above methods do not work, use a pointed object (e.g., a needle) to press into the reset hole next to the power port, then restart both the printer and your smartphone.

1. Check whether the paper roll is thermal paper: Thermal paper can only be printed on one side. Scratch the paper with your fingernail or another sharp object. If a mark/discoloration appears, it is thermal paper. Insert the roll so that this side faces the print head.

2. Clean the print head with a cotton pad soaked in alcohol. Ensure that there is no dirt or adhesive residue on the print head. Allow the print head to air dry and try printing again.

1. Ensure the paper roll is inserted correctly: Check that it is positioned on the correct side of the printer (only required for M110/M120) and pull the paper forward to the paper outlet.

2. Try cleaning the printer sensor with an alcohol-soaked cotton pad.

3. If it still does not work, follow these steps: First, remove the paper roll from the printer and turn it on. Then, close the printer cover, press the power button to select the firmware version, and confirm with the paper feed button. Finally, reinsert the paper roll for the printing process.

4. Connect the printer to the app (e.g., "Printer Master"). If the app reports an error with the label paper, select the [Not yet resolved] option. Follow the instructions: Remove the label, close the printer cover, tap [Reset] in the app while the printer is on, wait 5 seconds, restart the printer, and reinsert the label to check if the printer now recognizes the labels properly.

1. If the print quality is not sharp, increase the print density in the "Printer Master" app before printing and try again.

2. Clean the print head (especially the area for the black mark) with an alcohol swab to ensure it is free of dirt.

3. If the problem persists, try using a different paper roll; moisture may have affected the paper roll and, consequently, the print quality.

4. Check the printer's battery level. If it is below 30%, please charge the printer for 3 hours and then print a label to check the print quality.

5. Please note that poor image quality also affects the print result. For example, an image with a white background may be printed with many spots or streaks if the quality is low.

1. Ensure that the label format set in the app matches the format actually loaded in the printer. The size is indicated on the packaging or can be measured with a ruler (e.g., if you are using 40 x 30 mm paper, you must select the corresponding 40 x 30 mm template in the app).

2. Check the template settings in the app or press the printer's power button to verify that the paper type is set correctly. Select the appropriate paper type (e.g., gap/mark paper, continuous paper, etc.).

3. Reinsert the paper roll, ensuring that both sides of the holder are firmly against the right side. Also, make sure that the arrows on the roll holder plates are pointing upwards.

4. If the above measures do not resolve the issue, clean the printer sensor with a cotton pad dampened with alcohol.

1. Please try charging the printer for one hour using a different charging cable and a 5V-2A charger before turning it on again.

2. Check the battery level before the printer is fully charged, and check it again after half an hour of use.

3. While charging, use a paperclip or a similar object to press into the small round hole next to the charging port. Restart the printer after it has been charging for half an hour.

1. Please check whether the paper roll holder is too tight or if the core of the paper roll does not fit the holder; please note that the paper roll cannot be inserted into the holder if the core does not fit.

2. Pull the paper roll to the paper outlet (at least 1 cm beyond it) and press the paper feed button to check whether the printer feeds the paper properly.

3. Try printing with a different paper roll and check whether the printer works correctly.

4. Use a safety pin to press the reset button next to the charging port. If the reset was successful, the printer will turn off. Please turn it back on and try to print.

1. Schließen Sie den Drucker vor der Treiberinstallation mit dem beim Kauf mitgelieferten Datenkabel an. Vergewissern Sie sich nach erfolgreichem Anschluss, dass das Datentransfer-Symbol in der oberen linken Ecke des Druckerdisplays erscheint.

2. Bitte klicken Sie HIER. Sie gelangen zur Download-Seite unserer offiziellen Website, wo Sie den passenden Treiber oder die entsprechende App für Ihren Drucker auswählen, herunterladen und installieren können.

This issue can be caused by a low battery level, an unsuitable paper type, or a dirty print head.
1. Ensure your printer is fully charged.
2. For optimal results, use original Phomemo thermal paper.
3. Open the cover and gently wipe the print head with a soft, alcohol-based cloth.

Blank pages are usually caused by incorrect paper orientation or unsupported paper types.
1. Ensure that the thermal side of the paper is facing the print head.
2. Make sure the paper roll is seated firmly and aligned correctly.
3. Use only Phomemo brand thermal paper.

Do not pair the device via your smartphone's Bluetooth settings. Always use the Print Master app.
1. Open the Print Master app and connect directly through the app.
2. If needed, go to: Profile > Tutorials > Software Tutorials > Printer Connection to watch the video tutorial.

If your printer displays the message "Paper not detected," try the following:
1. Reinsert the paper roll and ensure it is seated firmly.
2. Clean the paper detection sensor near the roller.
3. Use original paper with the correct dimensions.

Fehlende Zeilen oder unterbrochener Text können auf einen verschmutzten Druckkopf oder eine beschädigte Walze hinweisen.

1. Reinigen Sie den Druckkopf vorsichtig mit Alkoholtüchern.

2. Stellen Sie sicher, dass das Papier nicht zerknittert ist oder klemmt.

3. Aktualisieren Sie die Print Master-App und die Firmware, falls Updates verfügbar sind.

1. Ensure that the paper roll is inserted correctly and pull the paper out from the paper outlet.

2. Clean the print head with alcohol.

3. If the indicator light remains red, try the following: If the printer is turned on and the indicator light for removing the label roll is red, ensure that the printer is in standby mode and no labels are inserted. Press and hold the power button for 10–20 seconds and release it as soon as the indicator light turns orange. Reinsert the paper roll, turn on the printer, and start the printing process."

The red light may indicate overheating, a low battery level, or issues with the paper.

1. Allow the printer to cool down if it has been in operation for an extended period.

2. Check for a paper jam or a low battery level.

3. For further information, please refer to the error display in the app.

Automatic shutdown usually occurs due to inactivity or power-saving settings.
1. Check the power-saving mode settings in the app.
2. Charge the printer and ensure the firmware is up to date.
3. Avoid long periods of idle time while the printer is turned on.

"Phenom" is a common misspelling of Phomemo. Phomemo is a trusted brand specializing in portable thermal printers, known for its wireless, inkless printing solutions for home, office, and on-the-go use.

Ein Thermodrucker ist ein Drucker, der Wärme anstelle von Tinte verwendet, um Etiketten oder Bilder zu erzeugen.