ABOUT PHOMEMO

PHOMEMO Global No.1

Thermal Portable Printer & Label Printer Brand

Vision

Our vision is to become the preferred provider of mobile printing solutions, empowering users to effortlessly and confidently bring their passions and projects to paper – no matter where their journey takes them.

Mission

Our mission is to provide efficient and comfortable printing solutions of uncompromising quality. We are passionate about helping individuals and businesses realize their unique vision and achieve excellence every day.

Phomemo in numbers
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From humble beginnings with 50 employees, we have grown into a company with more than 2,000 employees and seven production sites today. In 2023, more than 6.85 million Phomemo devices were sold in 197 countries worldwide. Our products and services are setting new standards in the printing industry globally and in an environmentally friendly way.

Some users mistakenly search for "Phenom" instead of "Phomemo". Please note that "Phomemo" is the correct spelling – a leading brand in portable thermal printers, offering compact and wireless solutions for everyday printing needs.

Our Values

Mobility

Enlarging something is easy, but miniaturization is a challenge. We work with leading engineers and designers worldwide to break new ground in modern printing technology – creating a printer that fits in your pocket.

Diversity

We venture into unknown territory, push the boundaries of what is possible, and strive to exceed them. We offer a wide range of printers and consumables for various applications – and are constantly developing new solutions.

Responsibility

We strive to operate in a way that makes a positive contribution to the world. With a focus on environmental friendliness and CO2 reduction, we have developed innovative, inkless printers that do not create dust and are safe for children to use.

Discover our FAQs
🚚How long does shipping take?

Shipping within Germany usually takes 5 to 9 business days. For international orders, delivery times can range from 10 to 15 business days, depending on the destination country and customs processing. Once your order has been shipped, you will receive a tracking number that allows you to monitor the status of your delivery at any time. For more details, please refer to our [Shipping Policy].
🌍 Do you also ship internationally?

Yes, we primarily ship to European countries and regions, with shipping to some other areas also possible. Available countries, shipping rates, and exact delivery times will be automatically calculated at checkout based on your location.
Note: Customers in the USA, Australia, and Canada can make their purchases directly through our global website phomemo.com.
💳 Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, American Express etc. We also support popular and flexible payment methods such as Klarna, Afterpay, Apple Pay and Google Pay. For detailed information, please refer to our [Payment Methods / Payment Policy].
📦 Can I track my order on your website?

Yes, absolutely. As soon as your order is on its way, you will receive an email from us with a tracking link. You can use this link to view the live delivery status of your package at any time. Alternatively, you can simply log in to your customer account on our website, which you used for the purchase, to retrieve the shipping details.
🔄 What is your return policy?

We accept returns within 30 days of receipt, provided the item is unused and in its original packaging. To initiate a return, please contact our customer service with your order details. Further details can be found in our [Returns & Refund Policy].