Phomemo Membership

Phomemo Membership is our rewards program where customers earn points on purchases at eu.phomemo.com. Members can redeem points for exclusive rewards, discounts, and special perks. It's completely free to join and our way of thanking you for being part of the Phomemo family.

Simply register for a Phomemo account on our official website. If you already have an account, you're automatically enrolled in our membership program. Just log in to start earning and redeeming points.

You earn 1 point for every $1 spent on eu.phomemo.com. Points can be redeemed for products, discount coupons, and app memberships. Plus, you can earn additional points through activities like social media sharing and participating in events.

Members enjoy multiple benefits including: 8% off on all orders, monthly exclusive coupons, a welcome bonus for new members, early access to new products, priority customer service, and lifetime support.

No, accounts registered with different email addresses cannot be merged, and points cannot be transferred between accounts. Please maintain a single account to maximize your membership benefits.

You can earn points in several ways: Sign-up bonus: points for creating an account, completing your profile information, sharing on social media, and participating in special events. Note: You must be logged into your account to earn points.

Points are credited in two ways:Instant Points: Activities like registration, social sharing, and profile completion earn points within 24 hoursPurchase Points: Points from purchases will be pending for 30 days after shipping, then automatically convert to active points. Pending points cannot be redeemed.

Points are valid for one year from the date they are earned. Expired points will be automatically deducted from your account. We recommend checking your point balance regularly and redeeming points before expiration.

Any points earned from returned or canceled orders will be deducted from your account. For partial refunds, points will be adjusted based on the final payment amount.

No, points are only earned on the product's purchase price. Shipping charges, taxes, and other fees are not eligible for point earnings.

Log in to your Phomemo account and visit the Membership page to view available rewards. Select your desired reward and click Redeem. Your points will be automatically deducted once the redemption is confirmed. Please review your selection carefully as points cannot be refunded after redemption.

Points can be redeemed for:Discount coupons for future purchasesPhomemo productsApp membershipsSpecial gifts Each reward has specific terms, including validity period and usage limits. Please check the detailed information before redeeming.

There are two ways to view your redeemed rewards:Log in to your account and check "My Rewards" sectionCheck your email for redemption confirmation and reward details All active rewards will be displayed in your account dashboard.

According to our return policy, non-product orders (such as services or digital goods) purchased using points to redeem a coupon are generally not eligible for returns. However, if there is a quality issue with the product in the order, please contact our customer service team promptly. We will verify the issue and provide an appropriate solution. Orders without quality issues are not typically eligible for returns or refunds. Thank you for your understanding and support!

Redeemed products are shipped separately from regular purchases. Free shipping is available for most redeemed items, though some special items may incur shipping fees. Delivery typically takes up to 14 business days after redemption confirmation.